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Delivery & Returns

Standard UK Delivery

- FREE UK delivery on all orders

- We deliver most items within 3-5 working days

 

Overseas & Non Mainland UK Deliveries

- Postage is charged as shown at checkout.

- European Delivery from £7.50*

- Rest of the World Delivery from £10*

- Allow approximately 7- 14 working days for delivery

 

Products delivered to some destinations, mainly outside the EU, may be subject to taxes or other charges, which are imposed by local legislation. The recipient of the products is responsible for all customs formalities for their export and import, and will be required to pay any additional charges, including import duty, formal customs entry, taxes, levies and other charges.

 

The recipient of the goods, not the person ordering them, will receive a request for payment of any relevant charges. If you are ordering on behalf of someone else, please make sure they are aware as they will be responsible for any additional charges.

 

Love Your Nation has no control over these charges and cannot predict what they may be, so we are unfortunately unable to help on these matters.

*Prices based on orders weighing up to 1 kilogram.

 

It is your responsibility to confirm delivery location. A surcharge will be applied for re-delivery due to incorrect delivery address being given.

 

Our Returns Policy

We hope you are pleased with your purchase from Love Your Nation, but if you are not you can return any item within 30 days of receipt if it is unused and still in its original packaging. We will be happy to exchange the item for a replacement or to make a refund to the account you used during your transaction. We are not able to refund any postage charges incurred but we will charge for sending any exchange items by post. You have a right to cancel your order within seven working days of receiving your purchase. This seven day period begins the day after you receive the items from us. Please notify us in writing within seven working days that you wish to cancel your order and that you intend to return the item(s ) and we will be happy to offer you a full refund including any delivery charge.

 

You can return any Love Your Nation product as long as you have your receipt or delivery note. Please send your return by post along with your receipt or delivery note. Please also let us know whether you require an exchange or a refund and include contact details incase we need to verify your return with you. If you do not have your delivery note, please include a letter with your

- name

- address

- email address

- daytime telephone number

- order number if possible

 

Make sure your items are securely wrapped and send your return to:

Returns Department Love Your Nation 4 Banks Road West Kirby Wirral CH48 4HB

 

Parcels are returned at your own cost, and we strongly recommend you obtain a free certificate of postage from the Post Office as we are responsible for your parcel only once it has been received by our staff. Items lost in transit will not be treated as returned. Faulty goods In rare circumstances, you may receive a faulty item. If you have identified the fault within 30 days of purchase, please contact us and let us know the details of the fault as soon as possible. We may ask you to email us a photograph of the fault rather than posting the itemit back to us. Should you need to return the item we will refund any postage on a faulty item, and ensure you are reimbursed for standard return postage on the item.

 

If a fault develops outside of the 30 day return period, contact us on 0151 625 4646 (Monday - Friday 10am to 4pm) or email info@loveyournation.co.uk so that we can agree the best way forward.

 

Please take extra care to read our Product Care Information Page or any specific care instructions provided with your purchase. We cannot accept an item returned as faulty if the appropriate product care instructions have not been followed and the damage caused to the product is clearly due to wear and tear or misuse.

 

Items bought from our stockists

Please contact the stockist you purchased from (make sure you have your original receipt). They will let you know details of their returns policy. If you require a telephone number for a store please let us know.